Common CAD Import Errors and How to Fix Them

If you are trying to upload CAD files, and you receive the following error: 

"An error has occurred, please try again. If the error persists, reach out to customer support."

There are a few causes that can be investigated

• The imported file(s) have too many parts
  • If there is a large batch of CAD files, then we can split the import into smaller chunks.
  • If this is an assembly file, then breaking the file into smaller sub assemblies will assist in its import
• There are geometry errors in the file(s)
  • There are unresolved issues in the geometry. these parts when found should be removed from the import
• The import process took too long, and the server hit its timeout
  
  • Trying again, or splitting up the file/import will resolve this

Related to

• CAD
• error