--- title: SecturaSYNC Authorization Error description: SecturaFAB --- [Skip to content](https://help.secturafab.com/secturasync-authorization-error#main-content) English Show submenu for translations ![SecturaFAB by Stella Source\_400x100 1](https://help.secturafab.com/hs-fs/hubfs/SecturaFAB%20by%20Stella%20Source_400x100%201.png?width=400&height=100&name=SecturaFAB%20by%20Stella%20Source_400x100%201.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [SecturaFAB](https://help.secturafab.com/?hsLang=en) 2. [Tools and Configurations](https://help.secturafab.com/tools-and-configurations?hsLang=en) 3. [SecturaSYNC](https://help.secturafab.com/tools-and-configurations?hsLang=en#secturasync) # SecturaSYNC Authorization Error If you receive this error in SecturaSYNC, you may have lost the connection to your SecturaFAB tenant through the console user. Here’s what to do about it.   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110747290267.png)   **First, make sure you are using the correct URL**. The correct URL is api.secturafab.com. To check this, open your SecturaSYNC application and navigate to SecturaFAB settings.   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110762570907.png)   If the URL is correct, proceed with these steps:   1\. Log in to SecturaFAB and choose "Settings."   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110762573083.png)     2\. Select “Users.”   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110747297947.png)   3\. Locate the user with first name “api” and last name “integration.” The email address will be [api.integration@\[YOURTENANTID\].com.](mailto:api.integration@[YOURTENANTID].com.) **Note**: This should be console user. Here’s an example:   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110747301019.png)   4\. If you **do not** have this user profile, choose “New User” and create a profile with the parameters described in step 3. **Note**: The user type must be selected as “console” in the dropdown on the left and the selection box on the right. Then, you can skip to step 7.   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110762582427.png)![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110747307163.png)   5\. If you **do** have this user profile, update the password. Select the user from the list and choose view on the upper ribbon.   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110747311387.png)   6\. Select “Reset Password.” Once the password is updated, proceed. 7\. Open SecturaSYNC and choose the Settings gear. 8\. Select SecturaFAB Settings and update the login info to reflect what is in your SecturaFAB tenant. **Note**: Double-check the Tenant ID. The username will not include the domain name.   ![](https://help.secturafab.com/hubfs/Knowledge%20Base%20Import/27110762595099.png)     Related to - [troubleshoot](https://help.secturafab.com/hc/en-us/search?content_tags=01HCACDB726XJ8C4TVA9050QH7&utf8=%E2%9C%93&hsLang=en) - [integration](https://help.secturafab.com/hc/en-us/search?content_tags=01J1T6TY54RQB5YXXR4YRYH9AF&utf8=%E2%9C%93&hsLang=en) - [SecturaSYNC](https://help.secturafab.com/hc/en-us/search?content_tags=01J1WVGE8V5SW2E8748S42E7J3&utf8=%E2%9C%93&hsLang=en) - [error](https://help.secturafab.com/hc/en-us/search?content_tags=01J1WVGR8VVBGB00JSSWZV5BZM&utf8=%E2%9C%93&hsLang=en) - [api](https://help.secturafab.com/hc/en-us/search?content_tags=01J1WVGV9BC2K0553CXH1YJFNH&utf8=%E2%9C%93&hsLang=en) - [Getting started](https://help.secturafab.com/getting-started?hsLang=en#main-content) - [Preferences](https://help.secturafab.com/getting-started?hsLang=en#preferences) - [Quote Detail](https://help.secturafab.com/getting-started?hsLang=en#quote-detail) - [Quick Start](https://help.secturafab.com/getting-started?hsLang=en#quick-start) - [Operations](https://help.secturafab.com/getting-started?hsLang=en#operations) - [Organization Settings](https://help.secturafab.com/getting-started?hsLang=en#organization-settings) - [Cost](https://help.secturafab.com/getting-started?hsLang=en#cost) - [Customization](https://help.secturafab.com/getting-started?hsLang=en#customization) - [Integration](https://help.secturafab.com/getting-started?hsLang=en#integration) - [Personal Settings](https://help.secturafab.com/getting-started?hsLang=en#personal-settings) - [Inventory](https://help.secturafab.com/getting-started?hsLang=en#inventory) - [Security](https://help.secturafab.com/getting-started?hsLang=en#security) - [General](https://help.secturafab.com/general?hsLang=en#main-content) - [FAQ](https://help.secturafab.com/general?hsLang=en#faq) - [Announcements](https://help.secturafab.com/general?hsLang=en#announcements) - [Product Updates](https://help.secturafab.com/general?hsLang=en#product-updates) - [Tools and Configurations](https://help.secturafab.com/tools-and-configurations?hsLang=en#main-content) - [Materials and Products](https://help.secturafab.com/tools-and-configurations?hsLang=en#materials-and-products) - [SecturaSYNC](https://help.secturafab.com/tools-and-configurations?hsLang=en#secturasync) - [Operations](https://help.secturafab.com/tools-and-configurations?hsLang=en#operations) - [QuickTIPS](https://help.secturafab.com/tools-and-configurations?hsLang=en#quicktips) - [Importing Geometry](https://help.secturafab.com/tools-and-configurations?hsLang=en#importing-geometry) - [Frequently Asked Questions (FAQs)](https://help.secturafab.com/frequently-asked-questions-faqs?hsLang=en#main-content) - [Quoting](https://help.secturafab.com/frequently-asked-questions-faqs?hsLang=en#quoting) - [General](https://help.secturafab.com/frequently-asked-questions-faqs?hsLang=en#general) - [Setup](https://help.secturafab.com/frequently-asked-questions-faqs?hsLang=en#setup) - [What's New](https://help.secturafab.com/whats-new?hsLang=en) [![SecturaFAB by Stella Source\_400x100 1-1](https://help.secturafab.com/hs-fs/hubfs/SecturaFAB%20by%20Stella%20Source_400x100%201-1.png?width=200&height=50&name=SecturaFAB%20by%20Stella%20Source_400x100%201-1.png "SecturaFAB by Stella Source_400x100 1-1")](http://www.stellasource.com) Copyright © 2025, Stella Source